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0800 103 2709Elektro Store (EKORAD UK LIMITED), a subsidiary of Bastian PLC Group, is committed to protecting our customer privacy and takes its responsibility regarding the security of customer information very seriously. We will be clear and transparent about the information we are collecting and what we will do with that information.
This policy sets out the following:
Bastian PLC (also referred to as “we”, “us”, “our” or “Bastian PLC Group”) in this policy primarily refers to the operating corporate group to which at the time of this policy includes the companies Foxglove Energy Supply [comprising of Outfox the Market, Eco7 Energy & Fischer Energy], Premier Radiators, Fischer Future Heat, Novorad, Elektro Store (EKORAD UK LIMITED) and Fischer Future Heat GmbH. Bastian PLC Group is the “data controller” of all personal information that is collected and used by the above group companies and brands for the purposes of the UK Data Protection Bill and the EU General Data Protection Regulation (GDPR). Bastian PLC Group is registered as 08912836 at address Granville Hall, Granville Road, Leicester, Leicestershire, United Kingdom, LE1 7RU.
Personal data: means any information relating to you which allows us to identify you, such as your name, contact details, customer account/reference number, payment details and information about your access to our website.
We will collect personal data from you when you sign up with us (either directly or indirectly through our trusted third party partners), create an Online Account, use our website and/or other websites accessible through our website, participate in a survey or competition, or when you contact us or register interest.
Specifically, we may collect the following categories of information:
We also use aggregated data, in order to improve our operations and ensure we are providing you with the best service possible. It’s really important that the personal data we hold about you is up to date so please let us know if your personal data changes at any time.
We and our agents collect certain personal information from and about you during your sign up journey and when you get in contact with us or use our website or as part of providing our services to you. This could be though us directly or through another Bastian PLC Group company.
We may also monitor and record any communications we have with you, including phone calls, emails, web chats, letters and social media exchanges to make sure we are providing an excellent service to our customers. We may contact you by telephone, web chat, email, post or in person as necessary.
Your data may be used for the following purposes:
Marketing information
When you first provide your personal information to us, we will use Legitimate Interest as the legal basis to process your data. We may use your identity, contact, usage and profiled data to tell you about exciting new products and services from us and our related businesses in the wider Bastian PLC Group (or they may contact you directly). We collect data through our websites (own brand and third party), direct marketing, contact centres and national advertising. You may be contacted by email, post or telephone.
If you decide you want to opt-out of receiving marketing communications or want to change how you receive them, you can always change your preferences by contacting us at any time. This won’t affect any marketing information we sent to you before you let us know.
Processing your Data
We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the reasons we have collected and need to use your personal data for. In most cases we will need to process your personal data so we can enter into our contract with you.
We may also process your personal data for one or more of the following:
We will not retain your data for longer than is necessary to fulfil the purpose it is being processed for. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the purposes for which we process it and whether we can achieve those purposes through other means.
We must also consider periods for which we might need to retain personal data in order to meet our legal obligations or to deal with complaints, queries and to protect our legal rights in the event of a claim being made.
When we no longer need your personal data, we will securely delete or destroy it. We will also consider if and how we can minimise over time the personal data that we use, and if we can anonymise your personal data so that it can no longer be associated with you or identify you, in which case we may use that information without further notice to you.
We may disclose your information to trusted third parties for the purposes set out in this Privacy Policy. We require all third parties to have appropriate technical and operational security measures in place to protect your personal data, in line with English and EU law on data protection rules, although we cannot be held liable to this extent.
Your personal data may be shared with other companies within the Bastian PLC Group. We may also share your personal data with the following third parties for the purpose described in this Privacy Policy:
We are not responsible for third parties’ use of your personal data where such use is permitted for their own purposes. Please consult their privacy policies for further information. Our third parties who only process data on our behalf won’t use your personal data for their own purposes and we only permit them to use it in accordance with our instructions and the law.
Disclosing information outside the EU
Sometimes the organisations listed above may be outside the EU, so we may pass your personal information to countries that do not have the same standards or protection for personal information as the UK. If we, our agents or our service providers do this, we will try and ensure that these organisations adequately secure your personal information.
Energy Switching
We may also ask your previous energy supplier for personal information about you that will allow us to take over your supply (for example, information about your meter readings, meter technical details etc.). Similarly, if you switch away from us, we may provide similar information to your new supplier so they can begin supplying your energy.
Energy Priority Services Register or special needs
If we believe that you (or a member of your household) need extra care (for example, because of your age, health, disability or financial circumstances) and we have your explicit consent to do so, we may record and share this information with the following people to ensure your supply isn’t interrupted:
Protecting your personal information
We follow strict security procedures to protect your personal information. This includes following certain guidelines (for example, checking your identity when you phone us).
We strongly recommend that you do not disclose any Online Account login details to anyone. Please always remember to logout of your account when you have finished using any of our websites.
From time to time, our website may provide hypertext links to sites which are created by individuals and companies outside of Bastian PLC Group. We do this if the site is relevant to the topic you’re reading about. Whilst we always try to check that the content of these sites is suitable, we cannot take any responsibility for the practices of the companies who publish the sites that we link to, or the accuracy or relevance of the content on them.
Online Accounts
All data collected within your Online Account will be processed in line with this Privacy Policy. For clarity, Online Account may refer to My Den, Hero Hub and 24/7 depending on the brand in question.
We understand the importance of taking extra precautions to protect the privacy and safety of children. You must be over 18 to sign up and have a contract with us, therefore anyone under this age should not have access to any Online Account operated by us. We will delete any Online Account created by a person under the age of 18, as soon as are made aware of it.
When our use of your personal data is based on your consent, you have the option to withdraw your consent to our processing and delete your personal data at any time by contacting us and requesting this.
We keep your personal information contained in your Online Account until such time you request it is erased. Please note that general retention periods apply to any personal data we collected to enter into a contract with you or to perform that contract or because we have a legal obligation to process it.
What are cookies?
Why do we use cookies?
We use cookies for the following purposes:
Advertising – we use cookies to help us to display advertisements that will be relevant to you. Information comes from cookies that you collected on website that you visited prior to visiting our website.
Remarketing – we use cookies to retain information through the Google Display Network. This allows us to promote relevant offers and advertisements to you throughout the internet.
Analysis – we use cookies to help us to analyse the use and performance of our website and services.
Cookie Consent – we use cookies to store your preferences in relation to the use of cookies more generally.
What data do we collect?
Cookies used by our service providers
Managing cookies
https://support.google.com/chrome/answer/95647?hl=en (Chrome)
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox)
https://www.opera.com/help/tutorials/security/cookies/ (Opera)
https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer)
https://support.apple.com/kb/PH21411 (Safari)
https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.
Requesting your Data
We have appointed a Data Protection Officer (“DPO”) to oversee compliance with this policy. You have the right to make a complaint at any time to this authority.
Under certain circumstances, by law you have the right to:
If you want to exercise any of these rights, then please contact our DPO by:
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
Our Privacy Policy may change from time to time, changes will be posted on this page when they do occur. This is version is up to date as of 24th May 2018.