Need help? Not sure about a product, or require more information? Everything you need to know can be found below.

If you do need further help, you can always give us a call on 0800 103 2709.

Browse help sections by brand

Returns

1Returning an item
1. E-mail info@elektrostore.co.uk with your order number, reason for returning an item and detail which items you will be returning.


2. Send your item(s) back to: Elektro Store Returns, North Bridge Place, Frog Island, Leicester, LE3 5GA.


3. Your refund will be processed within 28 working days.


See full Terms & Conditions.

Novo Rad

1Does my product come with a wireless thermostat?
Yes, all Novo Rad heaters come as standard with a fully programmable wireless thermostat.
2My thermostat and heater have lost connection. How do I reconnect them?
You can find the full user manual here, which includes everything you need to know about the Novo Rad heaters. Re-pairing instructions are on pages 18 and 19.
3DOWNLOAD INSTRUCTIONS
You can find the full user manual here, which includes everything you need to know about operating the Novo Rad heaters.

Eko Rad

1How do I install the wireless thermostat/receiver system?
You can download full installation instructions here.
2DOWNLOAD INSTRUCTIONS
You can download all of the instructions here.

Thermo Rad

1How do I install the wireless thermostat/receiver system?
You can download full installation instructions here.
2DOWNLOAD INSTRUCTIONS
You can download all of the instructions here.