Need help? Not sure about a product, or require more information? Everything you need to know can be found below.
If you do need further help, you can always give us a call on 0800 103 2709.
Returns
1. E-mail info@elektrostore.co.uk with your order number, reason for returning an item and detail which items you will be returning.
2. Send your item(s) back to: Elektro Store Returns, North Bridge Place, Frog Island, Leicester, LE3 5AG.
3. Your refund will be processed within 28 working days.
See full Terms & Conditions.
2. Send your item(s) back to: Elektro Store Returns, North Bridge Place, Frog Island, Leicester, LE3 5AG.
3. Your refund will be processed within 28 working days.
See full Terms & Conditions.
Novo Rad
Yes, all Novo Rad heaters come as standard with a fully programmable wireless thermostat.
You can find the full user manual here, which includes everything you need to know about the Novo Rad heaters.
Re-pairing instructions are on pages 18 and 19.
You can find the full user manual here, which includes everything you need to know about operating the Novo Rad heaters.